Mixed Messages from Yahoo Search Team

It is always a sad day when a site gets unwarrantingly banned from the index, but it is an understandable outcome of the imperfect algorithms that run search engines.  Ultimately, what search engines companies do have control over is how they handle those handfuls of situations where mistakes occur.

It was brought to my attention via a comment made on this blog that a user had seen his site banned by Yahoo a few weeks ago. What interested me was not that it had occurred, nor that his site was completely clean (aside from a few spammy backlinks caused by someone’s content generators), but that he had received two separate responses from Yahoo regarding his reinclusion request. The first response was the automated “Violation of ToS response” you regularly receive.

However, the second response, stated quite the opposite…

There are no current indications that your pages have been blocked from the Yahoo! index…
Thank you again for contacting Yahoo! Search.
Regards,
Karen

Subsequent attempts to get a full response from Yahoo’s team have failed and even an attempt at Paid Inclusion was rejected without stated reason.

I am hoping someone from Yahoo may be able to offer some answers for this individual and help us clear up this situation. Please contact me either via the comment form or via email at [email protected]

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