Ways Registerfly Could Make Their Service Worse.
Some of you may be familiar with my recent debacle regarding Registerfly. Quick recap: they won’t either register my domains or refund my money.
Suffice to say, I was pretty angry about the whole series of events and requested a full refund several weeks ago. In my initial post, I ranted about how they refused to respond to the refund support ticket and would be unwilling to refund it because the first time they screwed up, I let them give me a credit rather than directly refund my credit card. (I am disputing it now through my CC, by the way)
Lo and behold, when I thought that customer service could not get any worse, Registerfly did the unbelievable. Instead of just ignoring my support ticket, they deleted it.
Now, that might seem a little trivial, but Registerfly stores a copy of all my support requests – closed or open, new or old, happy or sad. In fact, you couldn’t even delete your support history if you wanted too!, much less should it disappear. There are only two explanations I can imagine:
1. They cull unanswered support requests on some time-basis (which would be the-worst-support-idea-ever)
2. They deliberately deleted this request
I would ask them whether or not they cull unanswered request, but they don’t respond with any regularity. Since Registerfly is so close to having perfectly-awful-support, I took the time to brainstorm a few more opportunities they may wish to exploit.
Without Further Adieu: Ways Registerfly Could Make Their Service Worse
- 01. Random domain registration
- 02. Use DNS to redirect educational websites to porn
- 03. Email customer credit details directly to members of the mafia
- 04. Use credit card numbers as unique identifiers on Private Domain registrations.
- 05. Break customers’ fingers
- 06. Break customers’ children’s fingers
- 07. Break everyones’ fingers
- 08.
Not register domains(already added to service offerings) - 09. Funnel profits to terrorist networks
- 10. Fund and defund Children’s Miracle Network Projects
I think that Registerfly should strongly consider adding these to their growing repertoire of awfulness. While they have eclipsed amateur awfulness and have begun to establish themselves professionally, they haven’t quite reached the level they are capable of.
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Yeah I had something like that a while ago – though not quite as serious as your entire situation. I was unhappy with my iBurst service which was probably more technology than the ISP but I was unhappy, so I logged a ticket to have my service canceled and refunded. Never heard from them. They’d respond to other tickets (reluctantly) but that one just got completely ignored …
Well, it looks like Registerfly lost it’s reseller status for eNom. I’ve not used Registerfly before, so does this mean they are out of business basically at this point until they can find a new company to resell for?
http://www.enom.com/migrate/faq.asp
I’m sure you’ve already seen this by now, but:
http://www.enom.com/migrate/faq.asp
RegisterFly Reseller Termination FAQ
“purchased your name at RegisterFly, eNom is the actual registrar of record for your domains. eNom powers thousands of domain name retailers and web hosts worldwide.
As an eNom reseller, RegisterFly is contractually bound to adhere to certain standards of customer service in a speedy and diligent manner. Despite our warnings, RegisterFly has elected not to abide by the agreed standards as outlined in their eNom reseller agreement. Effective March 9th, RegisterFly will be terminated as an eNom reseller. You now have two options to retain further management of your domain names”
I guess you are probably aware of this by now, but registerflies.com is a community site for people affected by the registerfly problem. Note I am not affiliated with registerflies.
I’m rolling on the ground laughing. I would add a number 11.
11. Randomly delete domain names that contain the letter “A”
On a positive note, I was successful with transferring my domains aways from RegisterFly.com – it took some time but I talked to all the right people. I would suggest transferring to DownDoggy.com – everything went smooth.
Joseph